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Abstract:
Organisations
that have high quality and competitive focus
act differently to their less capable competitors.
In this tutorial, the presenter provides
a practical approach to attaining high quality
outcomes that can be shaped to suit specific
organisations. The presenter developed the
STARS methodology over a series of workshops
with highly skilled people in systems and
software organisations as both an individual
and team methodology for improvement. STARS
provides a way to train and motivate new
employees, and considers cultural, improvement,
systems thinking, and knowledge management
aspects. It is highly suited to businesses
operating in the knowledge society that
desire a competitive advantage.
The
tutorial consists of team workshop exercises
that illustrate the STARS methodology in
a practical and beneficial manner.
The
STARS methodology has been successfully
deployed in several organisations, and is
further described in the presenters forthcoming
book: Process Assessment and Improvement:
A practical guide for managers, quality
professionals and assessors.
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 Brief
CV:
Han
van Loon works as a consultant at SynSpace
AG in Switzerland with clients in financial,
insurance, systems and software engineering,
and space industries. He is an Associate
Professor teaching at MBA level in the International
University in Geneva and a Visiting Professor
at the Nottingham Trent University. He has
worked within high quality maturity organisations
in Australia, Asia and Europe, who are leading
industry competitors and winners of multiple
quality awards. Han has worked as a system
designer, software developer, project manager,
quality manager, R&D programme manager,
information services manager, and in executive
positions in organizations within Australia
and Europe over 25 years. He has qualifications
in Engineering, Arts and Management.
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