5th International Conference on the Quality of Information and Communications Technology

Qualidade: a ponte para o futuro nas TIC

Porto, Portugal. 18-20 Outubro, 2004






Title: Good practice, best practice and standards

Abstract: Most software/IT organisations want to develop products, provide services and deliver to their customers successfully and profitably. Sometimes they achieve this, sometimes they do not. Organisations usually know what practices they use, and understand their strengths and weaknesses - i.e. their current "good practice" - and may recognise that improvements could be made towards a target of "best practice". But exactly what "best practice" applies to their work, and to what extent can it be achieved? And when improvements in practice are made, how is their impact determined?

Recognised standards (formal and "de-facto") can help, but their contribution to moving from "good" to"best" practice and their relevance to the organisation's specific activities and requirements needs to be understood. Some standards provide a common "benchmark" for specific types of practice, while others need interpretation and detailed understanding. This talk will discuss these issues and provide pointers as to how software and IT organisations can recognise good and best practice, use it to improve their capability to deliver successfully ("better, cheaper, faster"), and make use of available standards and industry-recognised practice.

Schedule: Wednesday, 9.00

Speaker: Kevin Daily (QAI Europe)

Brief CV: Kevin has over 25 years experience in the IT Industry, with particular involvement in software development and quality management (ISO9001/TickIT) and more recently with software process assessment using models such as the Capability Maturity Model (CMM) and SPICE (ISO15504). Based in the UK, he provides independent training, reviews, assessments and consultancy in these topic areas and has assisted several companies to achieve ISO9001:2000 Certification, in Portugal and other European countries. He is a Lead ISO9001/TickIT Auditor and performs formal assessments for an international Certification Body.


Actualizado a 2004-09-06