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Abstract:
The presenter
poses the question: "Why improve only
a little, when you can improve a lot?"
The ISO standard for process assessment
(ISO 15504) has been formally released this
past 12 months. The standard assumes that
assessments occur with some level of independence
(similar to quality audits), and most assessments
occur in this manner. In this presentation,
the speaker highlights how more mature organisations
more effectively use the standard for self
assessment and improvement. This includes
various forms of self assessments and alternative
'design first' improvement approaches. Several
organisations with high quality maturity
have effectively and efficiently moved to
'design first' improvement using the standard,
followed by assessment of the results, with
increased success and better motivation
of the staff involved. Their approach translates
to greater competitive advantage.
While suited to organisations with higher
quality maturity, lessons learnt can be
applied by organisation starting to improve
quality at lower levels of maturity.
The presentation is based upon material
in the author's new books on ISO/IEC 15504.
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 Brief
CV:
Han van Loon works as a consultant at SynSpace
AG in Switzerland with clients in financial,
insurance, systems and software engineering,
and space industries. He is an Associate
Professor teaching at MBA level in the International
University in Geneva and a Visiting Professor
at the Nottingham Trent University. He has
worked within high quality maturity organisations
in Australia, Asia and Europe, who are leading
industry competitors and winners of multiple
quality awards. Han has worked as a system
designer, software developer, project manager,
quality manager, R&D programme manager,
information services manager, and in executive
positions in organizations within Australia
and Europe over 25 years. He has qualifications
in Engineering, Arts and Management.
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