5th International Conference on the Quality of Information and Communications Technology

Qualidade: a ponte para o futuro nas TIC

Porto, Portugal. 18-20 Outubro, 2004






Title: Organisation Quality Maturity and Capability in Terms of the Approach to Self Assessment

Abstract: The presenter poses the question: "Why improve only a little, when you can improve a lot?"

The ISO standard for process assessment (ISO 15504) has been formally released this past 12 months. The standard assumes that assessments occur with some level of independence (similar to quality audits), and most assessments occur in this manner. In this presentation, the speaker highlights how more mature organisations more effectively use the standard for self assessment and improvement. This includes various forms of self assessments and alternative 'design first' improvement approaches. Several organisations with high quality maturity have effectively and efficiently moved to 'design first' improvement using the standard, followed by assessment of the results, with increased success and better motivation of the staff involved. Their approach translates to greater competitive advantage.

While suited to organisations with higher quality maturity, lessons learnt can be applied by organisation starting to improve quality at lower levels of maturity.

The presentation is based upon material in the author's new books on ISO/IEC 15504.

Schedule: Monday, 14.30

Speaker: Han Van Loon (SynSpace)

Brief CV: Han van Loon works as a consultant at SynSpace AG in Switzerland with clients in financial, insurance, systems and software engineering, and space industries. He is an Associate Professor teaching at MBA level in the International University in Geneva and a Visiting Professor at the Nottingham Trent University. He has worked within high quality maturity organisations in Australia, Asia and Europe, who are leading industry competitors and winners of multiple quality awards. Han has worked as a system designer, software developer, project manager, quality manager, R&D programme manager, information services manager, and in executive positions in organizations within Australia and Europe over 25 years. He has qualifications in Engineering, Arts and Management.


Actualizado a 2004-09-14