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TECHNICAL SESSION 7 |
Dealing with
the Risk |
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Language |
English |
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Papers |
26,28 |
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Schedule |
Wednesday,
9.30 to 11.00 |
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Moderator |
Rodrigo
Magalhães (SisConsult) |
| 26
- Title |
Aplicações
de Práticas Selecionadas no Nível 2 do Modelo
eSCM-SP V2 em um Órgão da Administração Pública
Federal Brasileira. |
| Authors |
António
Nascimento (Universidade Católica de Brasília)
Claiton Knoth (Politec Informática Ltda)
José Fagundes (Ministério do Planejamento
Orçamento e Gestão)
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| Main
Fields |
1. A Area
- Management perspective
2. B Area - Process perspective
8. H Area - Standardization and Certification
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| Abstract
+ Keywords |
Abstract:
Outsourcing in IT is being used in organizations
of different sizes and it has been evolving
along the past two decades. In Brazil the
initiatives in this area already present a
great potential for growth. In spite of the
fact that there are various methods and techniques
in order to manage and assure services quality
in IT outsourcing, this is still considered
an immature area with few literature about
case studies regarding this subject. This
article present an application of level 2
practices from the eSCM-SP V2 model (eSourcing
Capability Model for Service Providers Version
2).People Management and Relationship Management
practices from capability level 2 of the model
were selected. A large Brazilian Federal Government
Organization and its service providers were
chosen for the case study. The work was carried
out between May and June, 2004, and it is
a pioneer step using the eSCM-SP V2 model
in a government organization in Brazil.
Keywords: service quality methods, it outsourcing,
service process, case study results. |
| 28
- Title |
Baselining
Wireless Internet Service Development: An
Experience Report |
| Authors |
Fabio Bella,
Fraunhofer IESE
Jürgen Münch, Fraunhofer IESE
Alexis Ocampo, Fraunhofer IESE |
| Main
Fields |
1. A Area
- Management perspective
2. B Area - Process perspective |
| Abstract
+ Keywords |
- Abstract:
New, emerging domains like the engineering
of wireless Internet services are characterized
by having either little experience, or only
informal experience. Systematic tracking and
observation of representative pilot projects
can be seen as one means to capture experience,
get valuable insight into a new domain, and
build initial baselines. This helps to improve
the planning of real development projects
in business units. This article describes
an approach to capture software development
experience for the wireless Internet services
domain by conducting and observing a series
of case studies in the field. Initial baselines
concerning effort distribution from the development
of two wireless Internet pilot services are
presented. Furthermore, major domain-specific
risk factors are discussed based on the results
of project retrospectives conducted with the
developers of the services.
- Keywords:
Wireless Internet Services, Process-centric
Knowledge Management, Effort Quality Models,
Risk Factors
- Conference topics covered by the paper:
Process modeling, deployment, and improvement;
Experimental software engineering; Cost and
schedule estimation; Process metrics |
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