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TECHNICAL SESSION 4 |
Software Process
Improvement in Action |
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Language |
English |
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Papers |
15,17 |
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Schedule |
Tuesday,
11.30 to 13.00 |
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Moderator |
Paulo Gomes, Artemis International |
| 15
- Title |
Uma Estratégia
para Melhoria de Processo de Software nas
Empresas Brasileiras |
| Authors |
Kival Weber,
Sociedade SOFTEX – Sociedade para Promoção
da Excelência do Software Brasileiro
Ana Regina Rocha, COPPE/UFRJ – Universidade
Federal do Rio de Janeiro
Ana Cristina Rouiller, UFLA – Universidade
Federal de Lavras
Adalberto Crespo, CenPRA - Centro de Pesquisas
Renato Archer
Ângela Alves, CenPRA - Centro de Pesquisas
Renato Archer
Arnaldo Ayala, Sociedade SOFTEX – Sociedade
para Promoção da Excelência do Software Brasileiro |
| Main
Fields |
2. B Area
- Process perspective |
| Abstract
+ Keywords |
Estudos
sobre a qualidade no setor de software brasileiro
mostram a necessidade de um esforço significativo
capaz de aumentar a maturidade dos processos
de software das empresas. Este artigo descreve
o Projeto mps Br – melhoria de processo do
software Brasileiro, uma iniciativa envolvendo
universidades, grupos de pesquisa e empresas,
sob a coordenação da Sociedade SOFTEX. O projeto
visa a definição e disseminação de um Modelo
de Referência e um Modelo de Negócio para
melhoria de processo de software (MR mps e
MN mps, respectivamente). Não é objetivo deste
projeto definir algo novo no que se refere
a normas e modelos de maturidade. Sua novidade
está na estratégia de implementação, criada
para a realidade brasileira. O Modelo de Negócio
tem grande potencial de replicabilidade no
Brasil e em outros países de características
semelhantes no que se refere ao setor de software.
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| 17
- Title |
The Capability
Road Map - from Quality Management to Process
Improvement |
| Authors |
Kevin Daily,
QAI Europe
Luis Joaquim, Critical Software SA |
| Main
Fields |
2. B Area
- Process perspective
8. H Area - Standardization and Certification
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| Abstract
+ Keywords |
A significant
proportion of software developers and IT suppliers
have implemented a Quality Management System
(QMS), then obtained formal certification
of its effectiveness against the international
standard ISO9001:2000. The standard's emphasis
on achieving customer satisfaction by following
defined sets of processes provides an effective
framework for delivering the right solutions
to customers. However, while a QMS includes
process improvement, ISO9001 provides limited
information on how to do this in a way that
can demonstrate value and benefits and allow
comparison with the performance of other developers
and suppliers.
A Capability Road Map defines a route for
improving the capability and effectiveness
of processes, starting with an ISO9001 Quality
Management System or equivalent. By defining
processes in a structured way, their capability
can be assessed using existing industry models
such as the Capability Maturity Model (CMM)
or ISO15504/SPICE. These assessments provide
a clear understanding of current performance
and then support improvement in line with
business objectives and available resources
and budgets. This approach also offers the
flexibility and focus that smaller companies
need, for example by focusing on key process
areas.
Critical Software has formal certification
of its QMS to the ISO9001 standard and has
assessed the same processes against the ISO15504/SPICE
capability model. This experience indicates
that once processes are defined and structured
in a suitable way (in this case using the
ISO12207 Software Life Cycle model), then
the Capability Road Map is a viable approach
which enables better understanding of the
strengths and weaknesses of an ISO9001 certified
QMS and supports further improvement. |
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